Seven......

Hi everyone!!

We're going to talk about another type of communication, organisational communication......

It is a system of a large number of people working together to achieve multiple goals. We can find it around us, maybe some of you are part of it....

People inside an organisation will become interdependent with each other. Usually, there is a hierarchical structure (different level within) in it.

For example:

By looking on the structure of the hierarchy, people inside that organisation should know how to communicate with each other. If you are in Corporate Planning Office, you should know how to communicate with your president and people below you such as Sales Department. The way to communicate with those 2 people may differ...............

People who work in an organisation may need to put aside individuals' goals, they need to prioritize organisational goals. They should know what to say and what not to say, they need to consider other people too.

Usually, information within an organisation is enclosed to outsiders. An organisation should know how to create, analyse, store, and retrieve information properly in order to protect it.

Organisation Structure has 2 types, formal and informal............

Information flow inside a formal organisation has 3 types:

1) Downward flow...... (e.g. from boss to staff)

2) Upward flow..... (e.g. from staff to boss)

3) Horizontal flow..... (e.g. from staff to staff)

Each of them may has its own flaw, the communication may be ineffective in some conditions.....

In downward flow, the information may not be received by the staff as expected, information may be inadequate and incomplete. This condition may becomes worse if serial transmission occurs, it occurs when information is distributed from one person to another and so on. Details may be missed out, only important points are received.

In upward flow, the boss may neglect negative feedbacks or messages from the staff. Sometimes, the staff does not want to talk about problem with the boss, so he/she keeps it. If the boss has a secretary, the secretary may be a gatekeeper. She will separate the information, she decides which one is important and which one is not. She will only give important information to the boss.

In horizontal flow, each staff may has different view of a problem. Each of them may want to protect his/her department. Conflicts may occur.

Now, let's move on to informal organisation.............

This is more about personal relationship with other members of the organisation. Information such as gossip and rumour may be shared, usually the accuracy is quite high inside an organisation.

Relationship with other members may be differentiate by degree of connectedness.

There are 7 types of network roles:

1) Cosmopolite, a member who has connection with people outside the organisation.

2) Bridge, a member of a clique and has a connection with another clique.

3) Clique, a group of similar interests

4) Isolate, a member which does not belong to any cliques

5) Liaison, a member who connects 2 cliques but not a member of either clique

6) Opinion Leader, an influential member of a clique

7) Star, a member who has a lot of connections with other members (a favourite member)

All of these types can be found near us, maybe we are one of them. We can apply these types to our relationship with friends and relatives.

Which one is your role? (please give your answer/feedback in the comment's box.... Thanks)

*FYI, this is my last entry, thank you for your contribution...................*

Have a nice day....... :D

Bye2.........